Privacy Policy
At Panelopia, we value and respect your privacy. This statement explains the type of information we may collect when you visit our site, how that information is used, and the measures we take to protect it.
If you have any questions or require further clarification regarding this Privacy Policy, please contact us at info@panelopia.com or call 587-433-5187.
This policy applies strictly to information gathered through our website and its interactions. It does not cover data collected offline or through other online communication channels.
Your Agreement
By accessing and using our website, you acknowledge and accept the practices described in this Privacy Policy.
Information We May Collect
Depending on how you interact with our website, we may gather:
Basic contact details (name, phone number, email address)
Billing or shipping information when placing an order
Any details you share when filling out forms, requesting samples, or contacting us
Additional information provided in correspondence, such as inquiries, messages, or attachments
How We Use Collected Information
Your information is used for purposes such as:
Managing and maintaining our website’s functionality
Processing your requests, orders, or service inquiries
Personalizing and improving your browsing experience
Developing and enhancing products and services
Sending updates, offers, or promotional communications (optional)
Responding to questions or providing customer support
Detecting, preventing, and addressing security or fraudulent issues
Cookies and Tracking
Our website may use cookies to remember visitor preferences, monitor website activity, and enhance user experience. Cookies are small files stored on your device, which can be managed or disabled through your browser settings. Please note that disabling cookies may affect certain features of the site.
Third-Party Links
Panelopia may feature links to external websites. Please be aware that our Privacy Policy does not apply to these third-party platforms. We recommend reviewing their privacy policies for details about how your data is managed.
Your Privacy Rights
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate or incomplete data
Ask for the deletion of your personal information under certain conditions
Restrict how your information is processed
Object to specific uses of your personal information
To exercise these rights, please reach out to us directly. We aim to respond within 30 days of receiving your request.
Pets Policy
For the comfort and safety of all our customers, pets are not permitted inside the Panelopia showroom and at job sites. Exceptions may be made for certified service animals in compliance with applicable laws.
Returns & Refunds policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail info@panelopia.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Panelopia Shop location
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@panelopia.com
